FREQUENTLY ASKED QUESTIONS
Below your will find some of the most frequently asked questions when using the Portway Online website. Hopefully the answers given will solve any issues you may encounter. Please contact us on 01264 334596 if you have any further problems.
HOW DO I BECOME A USER?
To access www.portwayonline.co.uk and benefit from a whole range on offer you need to have a registered account
with Portway Domestic Appliances.

Please download and complete our New Account Form from our Downloads page. Include a company letterhead and Faxback to 01264 334698. Alternatively for further information or to open an account, please contact the Portway Accounts Department on 01264 367701.
HOW DO I OPEN A CREDIT ACCOUNT?
To apply for a 30 day credit account. Please download and complete the Credit Account Application form from our Downloads page.
CAN I ORDER STRAIGHT AWAY?
Credit account applications can take up to 10 days to process. If you would like to pay for your goods straight away please download and complete the Pro-forma application form enabling you to purchase from us straight away. This is available to download from our Downloads page.
WHAT ARE MY LOGIN DETAILS?
Once your account with Portway has been set up we will email you with your Username & Password which will give you access to www.portwayonline.co.uk - Please note this will take 24 hours after your account has been setup to activate.
I HAVE FORGOTTEN MY PASSWORD
If you have forgotten your login details, or require a change of Username or Password. Please contact mclay@portwayonline.co.uk and we will resend or amend the relevant required details.
HOW DO I PLACE AN ORDER?
Use the product menu or the search bar to find your desired product and click add to basket. To complete and pay for your order simply proceed through to the checkout following the on screen instructions using our secure online payment facility.
WHERE CAN I FIND MY ORDER PROGRESS?
Upon placing an order through the Portway Online website you will receive a confirmation email. Your order details will also be displayed within the Order Tracking area of your account. Located in the horizontal navigation menu at the top of the site. This feature will enable you to see the status of your order from processing through to dispatch.
HOW DO I CANCEL AN ORDER?
If you wish to make amends or to cancel an order, please call our Sales team on 01264 334596 at least 24 hours prior to scheduled delivery date.
IS THERE A DELIVERY CHARGE?
A delivery charge of £15 applies to any order under £200 (before VAT). Orders of over £200 are delivered free of charge.
MANAGING YOUR ACCOUNT
Here at Portway Domestic Appliances we have done our best to ensure your ordering requirements can be managed in the simplest and most efficient way possible. Each customer can access their own specific account information via the Order Tracking, My Favourites & My Account tabs on the horizontal navigation menu.
HOW DO I RETURN A FAULTY PRODUCT?
If in the eventuality that you need to return a product to Portway. Please contact the Returns department on 01264 334596 to arrange collection. Alternatively please download and complete the Product Returns form.

Please note - Portway Domestic Appliances will not accept the return of any product without full documentation and authorisation.